Specifying Password

Description

Use this option if the user doesn’t remember their old password, and doesn’t have access to their registered email address.

Note

A 'password specify' should only be used in exceptional situations. Password reset is always the preferred method.

Who can perform this operation?

  • Security Administrator

Steps

  1. Log into CIS.
  2. If you’re a security administrator, search for the user, and view their profile. Else, click the My Profile menu, and then select view my profile.
  3. Click specify user password.
  4. Verify the user’s identity, and submit the new password by clicking the Submit Password Change button.

Result

  1. You have successfully changed the password for the user.
  2. The user would have to log into CIS using the temporary password mentioned above.
  3. Create a new password to change the temporary password.