Resetting Password


Use this option to reset a user's password, if the user doesn’t remember their old password, and has access to their registered email address.

Who can perform this operation?

Security Administrator


  1. Log into CIS.
  2. Search and select the desired user.
  3. Click My Profile, and then View my Profile.
  4. Click reset user password.
  5. Review the steps (Confirm the security answers with the user), and click Reset Password.
  6. The first HALF of the randomly generated password is displayed on the screen. The second HALF of the password is emailed to the registered email address. Password reset is successful.


  1. You have successfully reset the password for the user.
  2. The user would have to log into CIS using the temporary password mentioned above.
  3. Create a new password to change the temporary password.